People and processes
Clear roles, cut duplicate work, make the team you already have hold. Reception, housekeeping, coordination. Procedures and habits — not only software.
Max MussnerTourism & Hospitality Specialist
Val Gardena · Dolomites
I am Max Mussner. Diplomierter Hotelkaufmann, born and raised in Val Gardena. I ran a four-star hotel and since 2015 have taken a vacation-rental company from zero to more than EUR 15 million in group turnover.
WriteTourism and hospitality from the start. Not a transplant: I am from Val Gardena — restaurant floor in Germany, hotel direction, then the company.
2012–2015: director and operational support at hospitality businesses in Val Gardena. Since 2015 founder and CEO of MUSE.holiday, a hospitality operations and tourist letting business.
Italian, German, English. On site or remote. Mountain, ski and hiking are home ground — not a closed door.
From 2015 the group turnover of the company I run went from zero to more than EUR 15 million. The chart is the trajectory. 2026 is the current group figure.
Clear roles, cut duplicate work, make the team you already have hold. Reception, housekeeping, coordination. Procedures and habits — not only software.
The sellable package, direct vs OTA mix, revenue and yield. The numbers around the rooms, not the social campaign.
Same trade, different scale. Four-star direction and ten years running a rental portfolio. Small houses and larger ones.
Schools, courses, meetings. Coaching owners and teams. Help choosing systems and partners.
If you run a hotel, a resort or a mountain destination and need someone who has already dealt with staff, processes and selling rooms — describe the situation. I will say whether I can help.
That includes openings, operational training when a property changes hands, and briefs outside the list if the problem sits in my range.
Italian, German, English. On site or remote, including abroad.
Yes. Size is not a filter up front.
That is MUSE.holiday. This page is my personal profile.
Yes. Italian, German, English.
On operations, yes. Inheritance, deeds and tax, no.
An email with the context is enough.
info@maxmussner.com